We make use of PayGate, a state of the art secure payment gateway that is approved by all our major banks, MasterCard and Visa, so yes, your details are absolutely safe, in fact, they are safer with online shopping than in your wallet.
If your order is in stock you should have it within 24 - 48 hours. Shipments to outlying areas outside of Cape Town, JHB or Durban may take an additional day or two.
Unless stated otherwise all products are in stock.
Although we do everything in our power to avoid any possible damages, mistakes do happen and if you received a damaged or faulty product we do apologise in advance.
Steps:
1. Let us know via email at info@popstrukt.com (include order number as reference)
2. We will send you a replacement if needed.
3. We will arrange for a courier to collect the damaged/faulty item at a time that suits your convenience.
4. Done.
NOTE: We have taken extra measures to keep your product safe inside, regardless of what happens to the exterior. There is a strong chance that your furniture will be undamaged even if the box has some wear and tear.
If for any reason you're not entirely happy with a Popstrukt product you can return it to us within 14 days for a full refund.
Furniture is a big investment and if it's not what you we're looking for we'll gladly take it back.
NOTE:
Please notify us of any defects or dissatisfaction within 14 days of receiving the product.
Please keep all your packaging for 14 days.
We will process a refund as soon as we have received the return at our warehouse and completed an inspection. Please note refunds may exclude our flat rate shipping fees.
We take great pride in the quality and value of our products. We use great product imagery to help our customers make an informed decision and not to mislead our customers. With that said, colours and finishes may apprear different depending on light source, different computer screens, etc.
We do understand that furniture is a big investment though and therefore we also offer a 14 day, no questions asked, return policy for added peace of mind.
We focus on creating timeless products that seamlessly blends into our daily routines. To achieve this we design and curate our products and ranges in house and work very closely with our manufacturers to give you simple and effective furniture solutions.
By making use of the latest manufacturing techniques and material uses, we are able to provide our furniture pieces at affordable prices.
If you have any suggestions for new products that we should include in our range please drop us a mail at info@popstrukt.com.
Flatpack means the product is packed in such a way that it optimises shipping volume to reduce transport cost but it requires some assembly. By shipping our products in flatpack you save on assembly costs and freight space which basically just saves you a lot of money.
Note: Our unique assembly instructions make our products fun and easy to assemble and involves our clients in a way not yet experienced by South African furniture buyers.
P.S Good opportunity to invite your crush over for some 'assistance', wink wink ...
