FREE SHIPPING | DELIVERY IN 1-4 DAYS

0

Your Cart is Empty

Frequently Asked Questions.


We may not have all the answers, but you can find a lot of them below. If something isn't covered, please don't hesistate to reach out to us at info@popstrukt.com

Shipping

We ship from our warehouse in Cape Town.

After placing your order you will receive shipping updates and tracking details via email. *Please note tracking is only accurate the day after shipping confirmation is sent.

- CT and surrounds: 1-2 working days
- Other Cities: 1-3 working days
- Outlying: add 1-2 days working to the above schedule

Unless otherwise stated, all products are in stock. Pre-order clients will receive notifications once their order has been dispatched.

If you reside in Cape Town and the surrounding areas, you could collect from our warehouse. Please contact info@popstrukt.com to arrange this.

We offer free shipping on all our flatpack furniture products.

For non furniture items, shipping is charged at a flat rate. See our checkout for the latest rates.

Regional and Township (Outlying) areas may incur additional costs as well as an extended delivery time. Popstrukt reserves the right to communicate this to the customer after checkout, due to third party quotations that are involved in this process. In such cases, the shipping cost calculated at the end of the checkout process may not be final and subject to change.

Product

Approximately 45 kilograms, depending on the furniture piece. We advise you to use your own intuition to ensure your own safety and to avoid furniture tip over which may result in serious injury or death.

We unfortunately don't provide additional keys, as we work with 1000 different key options to ensure safety and security. You'll notice there's a number on your lock. This is a universal lock system, so you should be able to take that number to most locksmiths or buy a replacement 25mm cam lock at your nearest hardware store.

Our products are intended for indoor use. All our products are pre-treated for additional rust prevention. But as is the nature of steel furniture, the chances of it eventually rusting if exposed to direct salty ocean air, wind, sunlight, rain or damp conditions are high.

Our metal products are pre-treated and then powder coated which provides additional protection in terms of durability and weatherability over time. Please note that any metal products are prone to rust or damage if left exposed to the elements all year round or where damages expose the bare metal. Therefore we recommend that our furniture be used indoors and away from damp areas to reduce the risk of corrosion/rust.

We offer multiple colourways across the Popstrukt range. Note that not all units are available in all colours. Should you need product or colour assistance contact our team at info@popstrukt.com.

Although we do everything in our power to avoid any possible damages, accidents happen. If you receive a damaged/faulty product we will replace the damaged part/unit free of charge. Let us know via email at info@popstrukt.com (please include your invoice/order number as a reference as well as photos). We will then arrange for a courier to collect the damaged/faulty item at a time that suits your convenience and send you a replacement.

Assembly

Should you need any assembly assistance, our online team is ready to assist at the click of a button.

See our step by step Assembly Videos
or

Our latest Assembly Instructions
or

Get in touch via our Online Chat or email: info@popstrukt.com
(please include images, your reference and a detailed description of the issue you are experiencing).

We have a team of third-party service providers who can assist with assembly where required, in specific areas only. Should you need an full assembly service please contact info@popstrukt.com and we will put you in touch with the relevant person in your area*. Please note that this service is billed on a per case basis and carried out by a third-party in most areas. 

*Please note our third-party assembly service network currently only covers the following areas:

- Cape Town city bowl and immediate surroundings
- Stellenbosch and its immediate surroundings
- Paarl
- Bellville/Durbanville and immediate surroundings
- Johannesburg and immediate surroundings
- Pretoria and immediate surroundings

In some areas, the units will be assembled on-premise after you have taken delivery of the unit. In this case, the date and time will be confirmed ahead of schedule. Please be aware that assembled deliveries may take longer than flat-packed deliveries. 

In some cases it could be that the paint has dried a bit thicker in the hole. Please see this handy video to fix the problem

This just means your unit needs to be leveled. We've made a nifty video showing you how.

General

We are an online business and do not have a physical store but some of our retail partners carry our products in store. Please check the list of stockists here to find the stockist with a physical store closest to you.

To receive the 10% discount code you have to be a subscriber to our emails.  You can subscribe by using the link.

Please note, mail may take a few minutes to arrive in your inbox, please also check spam.