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Popstrukt Β· Help Centre
How can we help?
Track a delivery, replace a part, start a return, or find an answer below β most things take under a minute. A real human is one tap away if you need us.
Where's my order?
We ship from our warehouse in Cape Town. You'll get a shipping confirmation and tracking on WhatsApp and email. Tracking is live the day after your confirmation arrives.
Check on my delivery
Frequently asked questions
How long does delivery take?
Your order goes straight into our processing queue β in-stock items ship within 1 business day. Delivery takes approximately 2β10 working days from dispatch. We'll send your tracking number the moment your parcel is dispatched; tracking info can take up to 24 hours to reflect. Use Check on my delivery above to see where yours is.
Delivery is free on all flat-pack furniture; homeware ships at a flat rate β see the checkout page for the latest rates. Regional and township (outlying) areas may incur additional costs and extended delivery times. Because third-party quotations are involved, we may confirm this after checkout, and the shipping cost calculated at checkout may not be final.
Assembled deliveries: Cape Town assembled orders are delivered to the door of your premises; Johannesburg and Durban assemblies are done on-site by third-party assemblers, and we can refer providers. Full details are in our Terms and Conditions. For more information or order updates: info@popstrukt.com.
Delivery is free on all flat-pack furniture; homeware ships at a flat rate β see the checkout page for the latest rates. Regional and township (outlying) areas may incur additional costs and extended delivery times. Because third-party quotations are involved, we may confirm this after checkout, and the shipping cost calculated at checkout may not be final.
Assembled deliveries: Cape Town assembled orders are delivered to the door of your premises; Johannesburg and Durban assemblies are done on-site by third-party assemblers, and we can refer providers. Full details are in our Terms and Conditions. For more information or order updates: info@popstrukt.com.
How do I track my order?
You'll get a shipping confirmation and tracking on WhatsApp and email. Tracking is live the day after your confirmation arrives. You can also log in to your account to see every order's status.
I ordered a pre-order item β where is it?
Pre-orders ship on the window shown on the product page, and you'll get a dispatch notification the moment yours leaves the warehouse. The delivery timeframes above start from that dispatch email.
Can I change or cancel my order?
If it hasn't shipped yet, usually yes β email info@popstrukt.com with your order number as soon as possible and we'll try to catch it before dispatch.
Do you offer an assembly service?
Yes β within a 40 km radius of Cape Town, Johannesburg and Durban. Choose "Assembled Delivery" at checkout, or contact us and we'll connect you with a provider. Assembled orders are scheduled in and can take a little longer than flat-pack.
A door, hinge or spindle feels stiff
Fresh, powder-coated steel can grip a little at first. Our how-to guides cover the quick fixes. Still stuck? Send us a message and we'll walk you through it.
I bought from Superbalist / a stockist / the outlet
Warranty questions are welcome here, but returns and exchanges for those purchases run through the retailer you bought from. For our Netherlands store, head to popstrukt.nl.
More detail: full FAQ Β· shipping Β· assembly instructions Β· how-to guides